Refund Policy

At PlayVis, we take pride in the quality of our services and the value we provide to athletes, coaches and teams. As a service based business, we do not sell physical products, and therefore we do not operate a traditional return or exchange system. However, we understand that every situation is different, and we aim to handle refund requests with fairness and transparency.

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Refunds may be considered in situations where a service was not delivered as agreed or where there is a clear failure to meet the outlined expectations confirmed in writing. In such cases, you must contact us within seven days of receiving the service deliverable to request a refund. Requests made after this timeframe may not be eligible.

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All refund decisions are made on a case by case basis. We reserve the right to assess whether a refund is appropriate based on the nature of the service provided, the circumstances of the request, and any prior agreements in place. Where a refund is approved, it may be issued in full or in part, depending on the situation.

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Refunds will not be granted for change of mind, lack of engagement by the client, or failure to use or implement the insights or materials we provide. Our services are custom built around each team or individual’s needs and require client participation for full value to be realised.

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If a refund is approved, it will be processed using the original method of payment within a reasonable timeframe.

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To discuss a refund request or raise a concern, please contact us at admin@playvis.com.au. We are committed to resolving issues professionally and respectfully.